Refunds & cancellation.
Draft only — this page is not a final refund commitment or legal policy. The business owner must define and obtain legal review for refund eligibility, deadlines, exceptions, and processing timelines before accepting live payments.
Subscription cancellation
Where the option is available, a signed-in subscriber can request cancellation from the Subscriptions section of their account. The request is sent to the payment provider. The local subscription remains in its current state until a verified provider notification updates it. Cancellation timing, access through the paid period, and any renewal effects must be confirmed in the final business policy and checkout disclosures.
Refund eligibility
This prototype does not define whether a subscription payment is refundable, including partial-period charges, renewals, duplicate charges, or service interruptions. Do not treat this draft as approval or denial of a refund. The business must establish the applicable rules and ensure they comply with consumer and payment-provider requirements.
Payment or cancellation questions
For help with a charge or cancellation request, contact the support team and include the account email and relevant subscription details. Do not send full card numbers, security codes, passwords, or payment credentials. Support response and refund processing timelines have not yet been defined.
Required review before launch
Specify the merchant’s legal identity and contact details, governing jurisdiction, refund conditions and exclusions, request method, response and processing timelines, cancellation effect on access, and any statutory rights. Have the final terms reviewed by a qualified professional.